Orders
Don’t worry! We send status updates by email right after you place an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.
Once an order is placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible.
However, if you have not confirmed payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except for mistakes from our services, freight costs always remain at customers’ expense.
You can see the orders you have previously placed if you have a SuperSmart customer account. To access it, log in to your account and click on your name in the upper right corner.
Then, in the “My Account” section, click on “Orders” to view your order history.
Know that with a SuperSmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.
Yes, we have an auto-delivery program. With auto-delivery, you save 7% on top of your usual discounts on each delivery.
We make every effort to ensure your orders are delivered in perfect condition. Unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order.
You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
1 Hours
The associate who helped me was very…
The associate who helped me was very polite and hekpful.
Wendell
3 Days
Great product.
Great product. Very fast delivery.
SILVA SANTOS Alice
3 Days
Ordering from Supersmart was easy to…
Ordering from Supersmart was easy to understand and navigate. The wait time was surprisingly short and exactly what I wanted. Thank you very much.
RAYFORD Linda
4 Days
Superb Product quality
Product quality, availability, excellent packaging and timely shipping!
Mohamad Hussein
6 Days
I’ve been buying from here for years
I’ve been buying from here for years. The products have been great and the customer service very helpful.
CORENEVSKY Albert
18 Days
Great customer service
The address correction app put in the incorrect address and I missed it when I hit the accept option. I noticed it when the order was already in route and called customer service to request that they change it to the correct address as the shipper and they were right on top of it. They called me back right away and changed the address. They sent a new email with the tracking information and called me to let me know it was all taken care of. Really happy with the product and customer service.
B Ball
18 Days
Fast service good products.
Fast service good products.
PERCY
24 Days
GREAT HONEST COMPANY!
GREAT HONEST COMPANY!! FAST SERVICE!
HENDERSON B.
26 Days
EVERYTHING!
EVERYTHING!! NO ISSUES!
DOMINIC
27 Days
The service has been good
The service has been good. However, the telephone and email responses were better before. Most of the products are great. Returns are processed promptly, and I do believe this is an honest and caring company. I plan to continue to buy your products.
DANIEL FORD
30 Days
My order arrived when promised in the…
My order arrived when promised in the condition described
Lisa
39 Days
10/13/24 Dania needs a helper
10/13/24 Y ou were a bit slow to respond, but still helpful.
David Rolston
44 Days
I received wehat I ordered in a tiomely…
I received wehat I ordered in a tiomely fashion. Great job to the whole staff 👏
Monica P
45 Days
Great prouducts
Pomises products that work.Fast shipping. Will recommend to family and friends.
NEW Virginia
45 Days
Excellent product
Excellent product. Timely delivery. Only had one issue over the last few years. Great. Thanks
LEGG Jennifer