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Welcome FAQ

On-line dietary and nutritional supplements

About Products

  1. What does Supersmart offer that I won’t find elsewhere?
  2. What won’t I find at Supersmart?
  3. Why are product descriptions and articles sometimes so difficult to read?
  4. Where are Supersmart’s products manufactured?
  5. What are Supersmart’s quality control standards? What does Supersmart do to ensure high quality products?
  6. What is your packaging made of?
  7. How should I store my dietary supplements at home?
  8. Until when can I take Supersmart’s supplements once the bottle is opened?
  9. I hesitate between two dietary supplements... How can I get informed advice?
  10. Can I open the capsules, break the tablets up, or pierce the softgels?

About Ingredients

  1. Do Supersmart’s products contain allergenic substances?
  2. Is there any risk of addiction to Supersmart’s products?
  3. Why do your supplements contain excipients? Can any of them be harmful?
  4. What product certifications does Supersmart comply with?
  5. What labels does Supersmart comply with?
  6. How are Supersmart’s formulas elaborated?
  7. Are Supersmart’s supplements made from synthetic or organic materials?
  8. What are your capsules made of?

About Delivery

  1. From where are Supersmart’s products distributed?
  2. Where are Supersmart’s products distributed?
  3. How do shipping costs vary?
  4. What are Supersmart’s shipping options?
  5. How long does it take for my order to be shipped?

About Orders

  1. How do I know the status of my order?
  2. There is a missing item from my order. What should I do?
  3. Can I make changes or cancel my order after it was placed?
  4. Can I see the orders I have placed in the past?
  5. Is there any subscription program to avoid placing the same order every month?
  6. What if my order arrives damaged or defective or if I have not received the right item?

About Returns

  1. How are product returns handled?
  2. What is Supersmart’s return address?

About Pricing

  1. Are Supersmart products more expensive than others?
  2. Is sales tax included in the price of my order?

About Customer Account

  1. Why should I create a customer account on Supersmart’s website?
  2. Do I need to create a customer account to make purchases on the website?
  3. What is the Loyalty Program?
  4. If my Supersmart customer account is inactive for a long period of time, will I still benefit from my Loyalty Program?

About Affiliate Program

  1. What is Supersmart’s Affiliate Program?
  2. Why should I register to Supersmart’s Affiliate Program?
  3. How do I register?
  4. Is there a fee to participate in the program?
  5. How do I add links to Supersmart’s website? Where should I place them?
  6. What commission rate will I receive?

About Privacy

  1. What is Supersmart’s Privacy Policy?
  2. How do I know if my personal and financial information is safe on your website?

Products

What does Supersmart offer that I won’t find elsewhere?

What won’t I find at Supersmart?

Why are product descriptions and articles sometimes so difficult to read?

Because biochemistry and nutrition are complex subjects and in the interest of accuracy, we cannot simply substitute one word for another. However, in recent years, we have decided to make our product descriptions more accessible, adding illustrations, scientific sources, clearer paragraphs, and some practical advice. We try our best to make the physiological mechanisms involved understandable so you can make informed choices.

If you still find some product descriptions difficult to understand, please let us know! We will be happy to explain. To do so, please go to our contact page.

Where are Supersmart’s products manufactured?

We manufacture 60% of our products in the United States and 40% in Europe. The American market remains by far the global benchmark for nutritional supplementation, and we formulate most of our products here.

What are Supersmart’s quality control standards? What does Supersmart do to ensure high quality products?

Supersmart gives a great importance to the quality of its products; it is one of its first concerns. The company’s commitment to excellence demands a continuous pursuit of ever higher quality products.

That is naturally why all our supplements are manufactured in the US or in Europe – the leaders in the market for dietary supplements.

To have no doubt, you can find the Certificate of Analysis that guarantees the conformity, purity, and premium quality of our supplements on every product page.

What is your packaging made of?

We have different packaging depending on the products. Most of them are made of recyclable high-density polyethylene (HDPE), a large part is made of glass, and the rest is made of cardboard.

How should I store my dietary supplements at home?

We recommend you to store your dietary supplements in a dry, cool, and closed place, free from heat, humidity, and light. It is also strongly advised to keep them in their original container because the packaging was specifically chosen according to the product, to ensure optimal efficiency. Nothing is left to chance.

However, know that some supplements need to be stored in the fridge, like probiotics for example, to preserve the living micro-organisms. But don’t worry, this kind of detail is specified on the product’s label.

To make it easy for you, we are currently elaborating a list of our dietary supplements and where to store them. This will come up soon.

Until when can I take Supersmart’s supplements once the bottle is opened?

Once the bottle is opened, you can take our supplements until you reach the term of their expiration date – written underneath each of our products. If you keep taking them after the date has expired, you do not risk being harmed. However, efficiency is no longer guaranteed!

I hesitate between two dietary supplements... How can I get informed advice?

You can reach out to Supersmart’s team using the notification bell at the bottom right of your screen; it will lead you to a page where you can fill in your demand, and we will advise you in the best possible way!

You can also visit Supersmart’s blog which contains many very interesting articles that could answer your question!

You can also call us at +1 (786) 522-3907 from 9am to 7pm EST.

Finally, you can use our social media, displayed at the bottom of any page on Supersmart’s website. Do not hesitate to reach out to us via our Facebook, SuperSmart USA, or via our Instagram,@supersmart_usaa, in order to get personalized advice!

You can download our eBooks to learn more about your health.
Each eBook deals with a particular health-related subject. For example, one is about anti-aging, “New advances in anti-aging nutritional supplementation – What if aging were not inevitable?”, another one is a practical guide to nutritional supplements, “Why you should take them and how to choose what’s right for you”, and one more is an immunology guide, “Cleanse and restore: A complete guide to boosting your immune system”.

Don’t hesitate to download our PDF eBooks to find out more about a topic of interest to you! And if you have a subject in mind that you would like us to develop, don’t hesitate to contact us and send your suggestions!

For now, our eBooks are only downloadable on Supersmart’s website, but we don’t know what the future is made of! Of course, you can download each of them as many times as you like! And all our eBooks are free.

The team experts at Supersmart are the research and development team of SuperSmart.com. By reading any of Supersmart’s eBooks or special reports, you are not reading generic advice, but real-time information and facts based on the top scientific journals in the field. Along with thoroughly cited research, each eBook contains real-life testimonials and direct access to information that can help you and your loved ones (along with special offers, facts, lessons, and hacks).

Can I open the capsules, break the tablets up, or pierce the softgels?

In general, this should not cause any concern. However, it usually results in a faster release of the active substances contained in the capsule, which can lead to a greater risk of side effects, as well as a decrease in the absorption of molecules by the body.
In some cases, it is not recommended at all:

Capsules are usually made of two shells nested inside each other. If you want to reduce their dose, we recommend that you buy empty caps and divide the contents of one into two. If you want to break a tablet, we recommend using a cutter to get cleaner pieces. You can also grind the tablet into powder and sprinkle it over your food.
You cannot open a softgel (oily capsule) as it is made of only one piece, but you can pierce it and pour the contents into a drink or food. However, we cannot guarantee a pleasant taste! The absorption of the active ingredients may also be reduced.

In any case, these practices expose the active ingredients to light, moisture, and oxygen, which accelerates oxidation and decomposition.

This information only relates to our dietary supplements; it is strongly discouraged to open medication without the advice of your doctor.

Ingredients

Do Supersmart’s products contain allergenic substances?

Our rule of thumb is no allergens, and the only exception is justified and flagged up. We use the minimum number of excipients, which are always listed in the ‘other ingredients’ section of our nutritional information. However, those excipients are entirely natural!

However, many food allergies actually concern very common products such as eggs, milk, shellfish, nuts (almonds, hazelnuts, cashews...), etc. That is why we systematically mention their presence in our supplements.

Is there any risk of addiction to Supersmart’s products?

Of course not! There is absolutely no risk of addiction to any of our products since they all are made exclusively of natural and unprocessed ingredients, without any add-ons.

Why do your supplements contain excipients? Can any of them be harmful?

Unlike excipients found in processed foods, those used in dietary supplements are essential to:

To make an effective dietary supplement, you have to use excipients. But it would be absurd to use toxic excipients in a product intended to improve health! This is why we guarantee that our supplements are perfectly safe.

What product certifications does Supersmart comply with?

All of our products are HACCP certified, a trademark and management system that controls and analyzes the biological, chemical, and physical hazards from the handling, manufacturing, distribution, and consumption of our products.
The entirety of our products manufactured in US laboratories are GMP (Good Manufacturing Practice) certified, which ensures the safety and quality of our products. Compliance is based on common sense sanitary processes and processing requirements.
The majority of our products is manufactured in US or in European FDA (Food and Drug Administration), registered laboratories, which means they are guaranteed to be safe and properly labeled.
99.5% of our products are certified to be made with gluten-free processes and ingredients and 98.75% are guaranteed to be made with GMO-free processes and ingredients.

What labels does Supersmart comply with?

All our products are cruelty-free and hence do not involve any animal testing. 99.5% of them contain no preservatives and are dairy free, while most of them are also vegan friendly, and contain no soy or coloring.

How are Supersmart’s formulas elaborated?

Supersmart’s formulas are for the most part elaborated in FDA registered laboratories, either in the United States or in Europe, the leaders in the food supplements market. Our formulas are designed in such a way that all of our products work in the best possible manner on the greatest number of people. The researchers who work on our supplements can spend months, or even years developing the perfect formula.

Are Supersmart’s supplements made from synthetic or organic materials?

The majority of Supersmart’s supplements, whenever it is possible, is made from organic materials. We will always favor organic materials over synthetic ones when we have the opportunity to do it. Yet, organic materials sometimes contain impurities that are not necessarily supported by everyone and can sometimes be unhealthy. That is why some of our supplements are manufactured chemically and identically to their natural equivalent, to be purer.

What are your capsules made of?

Most of our caps are made from hydroxypropyl methylcellulose (HPMC), recognized as safe by the FDA and the European Union for food use1. It is a compound of plant origin (plant cellulose), whose transformation does not involve any chemical additive or animal product.

Our HPMC caps are manufactured by expert companies such as Capsugel, who make the results of analysis performed on their capsule ranges available to us. This way, we can ensure the respect of quality and safety standards established by health authorities, as well as their harmlessness to humans. Some of our caps are made from pullulan, a plant-based polysaccharide compound produced from the non-toxic Aureobasidium Pullulans mushroom. It is also recognized as “safe” by the FDA and the EU.

HPMC and Pullulan are excellent alternatives to gelatin, an animal-based compound. They are non-harmful to the body, non-allergenic, non-pathogenic, and non-carcinogenic. Pullulan has two unique advantages: it is easier to produce and highly impermeable to oxygen (ideal to preserve fragile ingredients). However, it is more prone to breakage in case of strong hygrometry variations.
Exceptionally, some of our caps contain gelatin. In this case, it is mentioned in the product description, in the composition table, and on the label. The choice of capsule material depends on the constraints related to the products and their delivery method.

Delivery

From where are Supersmart’s products distributed?

Our main distribution center is in Fort Lauderdale. Our administrative and customer service departments are based in Miami. This set-up guarantees us flexibility and reliability.

Where are Supersmart’s products distributed?

We deliver our natural supplements throughout the United States, Mexico, and Canada.

How do shipping costs vary?

Shipping costs vary depending on the country to which you have your order delivered, as well as on its price. Please refer to the table below.

Country of destination - Carrier Orders below $25 Orders over $25 Orders over $60 Orders over $150 Approximate delivery times in business days*
USA - USPS $5.50 Free 3 to 5 days
USA - UPS $7 Free 3 to 5 days
Canada $12 Free 4 to 10 days
Mexico $15 4 to 10 days
* orders paid for by credit or debit card are processed the same day when placed before 4.00pm (EST). Those paid for by bank transfer are processed on the day funds are received. Delivery times vary between countries. In the US, orders are delivered by USPS and UPS and only DHL for other countries. You will receive an email with your tracking number so that you can follow the progress of your package.
** Be careful: Customers are responsible for customs fees, which may vary (Canada & Mexico). You will be notified by DHL of these fees once your shipment clears customs. DHL will not release your parcel until these fees are paid in full.
*** Be careful: Supersmart is not responsible for the loss or the hold of a box by the Mexican customs due to the unpredictable character of the event.

What are Supersmart’s shipping options?

We only have one standard shipping option. However, depending on the price of your order and the location it is delivered to, shipping costs can vary.

How long does it take for my order to be shipped?

The shipping of your order depends on where you want it to be delivered and on the carrier. Here are our estimates:

Country of destination – Carrier Approximate delivery times in business days*
USA – USPS 3 to 5 days
USA – UPS 3 to 5 days
Canada 4 to 10 days
Mexico 4 to 10 days
*Orders paid for by credit or debit card are processed on the same day when placed before 4.00pm (EST). Those paid for by bank transfer are processed on the day funds are received.
Delivery times vary between countries. In the US, orders are delivered by USPS and UPS and only DHL for other countries. You will receive an email with your tracking number so that you can follow the progress of your package.

Orders

How do I know the status of my order?

Don’t worry! We send status updates by email right after you placed an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.

If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!

There is a missing item from my order. What should I do?

Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.

Can I make changes or cancel my order after it was placed?

Once an order was placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible. However, if you did not confirm payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except mistakes from our services, freight costs always remain at customers’ expense.

Can I see the orders I have placed in the past?

You can see the orders you have previously placed if you have a Supersmart customer account. To access it, log in to your account and click on your name in the upper right corner. Then, in “My Account” section, click on “Orders” to view your order history.
Know that with a Supersmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.

Is there any subscription program to avoid placing the same order every month?

Not for the moment, but we are actively working on it.

What if my order arrives damaged or defective or if I have not received the right item?

We make every effort to ensure your orders are delivered in perfect condition, unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order. You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!

Returns

How are product returns handled?

At Supersmart, product quality is our one of our absolute priorities. If you change your mind, or are not entirely satisfied with a product, you are free to return all or part of your order without restriction, within one year upon receipt. Depending on your request, we will replace the product(s) in your order, or we will credit your customer account with its purchase amount.

What is Supersmart’s return address?

If you want to return your order, please send it to the following address:

Note that except mistakes from our services, freight costs always remain at customers’ expense.

Pricing

Are Supersmart products more expensive than others?

When we develop a product, neither the cost price nor the retail price enter the equation. We use the same ingredients as those validated in scientific studies, in the same forms, and at the same doses. We use delivery systems guaranteed to provide the highest bioavailability. We then apply profit margins in line with industry standards and never manipulate the retail price.

If a Supersmart product sometimes appears to be more expensive than a similar US product, it is either because of our superior quality criteria, or because some of our products are manufactured in European laboratories, which means we need to import them. And the benefits our customers gain from our loyalty program easily outweigh any potential disadvantage.

Yet, know that nutritional supplements cost less in the United States than in Europe!

Still, we can give you a few reasons that justify the price of Supersmart’s products:

About that, you should take a look at the “Promotions” section of the website in order to buy some of our supplements at discounted prices! In fact, we offer several promotions to avoid throwing away and wasting supplements with short expiration dates. When expiry dates are too short for certain products to be sold, we discount them so that you, our customers, can discover new formulas at a reduced price! And every month, our promotions change for you to discover new product ranges and test them as you like.

Let yourself try new products up to 70% off on our Promotions page!

Is sales tax included in the price of my order?

Sales tax is directly included in the price of your order only on shipments to locations where it is applicable. We make every effort to estimate the lowest possible taxes, but the amount of sales tax charged is based on current State sales tax rates.

Shipping charges may also be subject to sales tax in the states involved but will be refunded for returned items.

Customer account

Why should I create a customer account on Supersmart’s website?

Creating a customer account on Supersmart’s website gives you multiple advantages! First, you can see your past and current orders; an asset if you want to keep track of your commands or if you want to buy something you already bought but cannot remember what it is. Note that you also have access to all your invoices.

You also have a wishlist, where you can store the products you like and may end up buying. To place an item in your wishlist, click on the heart that appears on the page of the product you like.

You also have the possibility to apply a voucher or gift card in the section “Gift vouchers / top up” of your account.

Last but not least, with a customer account, you can benefit from our Loyalty Program, which allows you to have discounts when you order multiple times on the website. Discounts are calculated based on the amount you have spent. You also have access to our sponsorship system, which allows you to get discounts easily throughout the year. To sponsor someone, simply communicate your sponsor code and invite them to enjoy our products while offering them the opportunity to benefit from a discount. Know that you must have placed at least one order to obtain a sponsorship code.

To access your customer account options, log in and click on your name in the upper right corner.

And don’t forget that your customer account enables you to receive our newsletter with great blog articles also published on Supersmart’s website, but above all, you can receive our good deals!

What are you waiting for?

Do I need to create a customer account to make purchases on the website?

You can create a customer account on us.supersmart.com to keep track of your previous orders and get advantages such as promotions or discounts. But if you don’t want to, we don’t force you! You can simply place orders as a guest.

What is the Loyalty Program?

At Supersmart, we have many faithful customers who buy many supplements from us. To reward their loyalty, we implemented a unique and innovative Loyalty Program that offers our customers permanent and growing discounts on all orders.

To be eligible to this program, you need to have a Supersmart customer account and be over 18 years old – companies, organizations, and other entities cannot benefit from it.

If my Supersmart customer account is inactive for a long period of time, will I still benefit from my Loyalty Program?

Of course! As long as you are a Supersmart member and are part of our Loyalty Program, you will benefit from its advantages.

Affiliate Program

What is Supersmart’s Affiliate Program?

Through our Affiliate Program, you can add banners, logos, or links to our products on your website, in your emails, or on your social media. It is by following these incentives that your visitors may purchase Supersmart products. And if one of our products is purchased through your website, you are paid a commission for each sale.

Why should I register to Supersmart’s Affiliate Program?

You should join our program for the simple reason that we take care of everything, you just have to collect the money! After adding banners or logos and links to our products on your platform, we handle the orders, and you receive the commission. It’s a win-win!

How do I register?

If you already have a CJ Affiliate or Webgains account, you simply have to type ‘Supersmart’ in the search bar and apply. If you don’t, you must first sign up for free to CJ Affiliate or Webgains directly on their websites, or you can fill in our CJ Affiliate online application form.

Once you have registered, we’ll let you know if you have been accepted as one of our affiliates and if so, you will receive the instructions on how to proceed.

Is there a fee to participate in the program?

There is absolutely nothing to pay to participate; the registration is free, and you don’t need to have any minimum sales amount on your website.

Once you become a CJ Affiliate, you can log into your publisher account. To view the available links to our products, select “Get Links” from the top bar of your account. To view all Supersmart links, choose the “By Relationship” tab and click on the us.supersmart.com links. Then, click on the “Get HTML” or “Get JavaScript” codes on the right side of the links panel to select the links you want on your website or social media pages.

Don’t hesitate to place your chosen links in a strategic location that is easy to find for your website visitors or customers, such as your home page. This is how you will encourage purchases and hence, commissions.

If you want to generate traffic, don’t forget to frequently update the links to our products because we like to innovate and add new items to our website!

What commission rate will I receive?

Supersmart’s CJ Affiliate Program provides commissions that begin at 10% but includes a level of commission linked to performance described as follows:

Supersmart’s Webgains Affiliate Program provides fixed commissions of 11%.
You can retrieve all this information in your CJ Affiliate or Webgains account.
Note that these rates can be flexible to launch the program for a period of 60 days (12 to 15%). Contact us if you need more information.

Privacy

What is Supersmart’s Privacy Policy?

Nothing matters more than our customers and we wish to keep their privacy intact. Please read our Privacy Policy to learn more.

How do I know if my personal and financial information is safe on your website?

We work with Norton Shopping Guarantee to offer you the best possible financial security. This way, you are ensured against any issue that might arise.

Regarding your personal information, there is nothing to worry about either. At Supersmart, we work closely with Europe, where the General Data Protection Regulation (GDPR) law is in effect, being the strictest private data protection law in the world.


1 Burdock GA. Safety assessment of hydroxypropyl methylcellulose as a food ingredient. Food Chem Toxicol. 2007 Dec;45(12):2341-51. Epub 2007 Jul 26.
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